1. Referral Service: All Cleaners undergo a thorough screening prior to being referred to the Client, and CleanMan will verify the Cleaner’s legal status and work authorisation prior to being referred to the Client in accordance with procedures established under Australian law.
2. Payment: Payment is due at the time service is scheduled. The Client may provide CleanMan with a valid credit card to keep on file for billing. The Client is responsible for and agrees to pay CleanMan for the full cost of the Client’s requested services. Time is billed in minimum increments of half of an hour (30 minutes). The referral fee charged by CleanMan for its services shall be reasonable, negotiable, and based on a fixed percentage of the service cost per CleanMan’s established fee schedule. The Client agrees to pay CleanMan a Referral Fee for as long as the Client continues to engage or otherwise utilise the Cleaner’s services.
3. Direct Hiring Prohibited: The Client agrees not to directly engage the services of any referred Cleaner during the term of this Agreement and for a period of nine (9) months after termination of services without informing CleanMan of the scheduled services. Should services commence or additional services be provided without informing CleanMan, the Client agrees to pay CleanMan A$1,500 as a finder’s fee per property.
4. Performance of Services: The Cleaner represents that they possess the qualifications, ability, and experience to perform all services requested by and rendered to the Client without the advice, control, or supervision of CleanMan. The Cleaner shall be solely responsible for satisfactory performance of services rendered to the Client. In the event the Client communicates a complaint regarding the quality of services rendered or work performed, breakage, theft, or any other problem occurring while the Cleaner rendered service, it is the sole responsibility of the Cleaner to resolve the problem directly with the Client. If any such complaints or concerns are received by CleanMan, CleanMan agrees to promptly inform the Cleaner so they may resolve the matter directly with the Client. CleanMan shall not be liable, and the Client agrees to indemnify CleanMan from and against any claims, losses, costs, fees, liabilities, damages, or other injuries that arise as a result of the Cleaner’s actions or unsatisfactory performance.
5. Independent Domestic Worker: CleanMan is not the employer of the domestic worker referred to the Client. The Client acknowledges that they may have employer responsibilities depending upon the nature of the professional relationship established with the referred Cleaner and thus may be liable for payment of State and/or Federal employment taxes incurred during and throughout the course of the engagement. In addition, the Client acknowledges that CleanMan shall not be liable, and the Client agrees to indemnify CleanMan from and against any claims, losses, costs, fees, liabilities, damages, or injuries arising out of the Client’s failure to pay any such taxes.
6. Acceptance of Terms: The Client understands and agrees that their engagement or utilisation of the services of a Cleaner referred by CleanMan will constitute the Client’s acceptance of the terms and conditions of this Agreement even if the Client does not return this executed Agreement to CleanMan.
7. Termination: The Client reserves the right to replace or terminate the Cleaner for any reason.
8. Attorney’s Fees: The Client agrees to pay all reasonable costs, including, but not limited to, attorney’s fees incurred by CleanMan to enforce any provision in this Agreement.
9. Governing Law/Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of Australia. Any action or proceeding commenced regarding this Agreement or the subjects herein shall be brought in the jurisdiction of the Client’s locality.
10. Consent for Use of Electronic Signatures: This Agreement may be executed by original, facsimile, and electronic signatures, each of which when affixed shall be deemed to be an original that is enforceable against the executing party. The Client accepts that the completion of the online booking form shall serve as an electronic signature.
11. Satisfaction: If you are not completely satisfied with any part of the CleanMan referral service, we can match you with a different Cleaner and/or contact your Cleaner on your behalf, if possible. If you are home and notice that your Cleaner overlooked something, feel free to contact your Cleaner directly.
CleanMan has a 24 HOUR WARRANTY PERIOD from the day of completion of the cleaning. If you have an issue, please call within that time frame and we’ll relay the information to your referred Cleaner. CleanMan will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly, or usage.
12. For Rental Property Managers: CleanMan is not responsible for loss of revenue from potential guests—we simply refer Cleaners to your home. We have no control over how you handle your guests and assume no guarantee of your rental revenue. Your Cleaner can report damages to your home upon your request; however, CleanMan assumes no liability for damages that your guests may have caused at your property.
13. Appointment Arrival Time Windows: If you wish to be present during the cleaning visit, please be advised that most Cleaners have arrival windows of 1 hour, such as between 8-9AM, 3-4PM, etc. Many things can affect their schedules, such as cancellations or lockouts. If the referred Cleaner happens to be running late to your appointment, they will likely contact you directly and provide you with a new expected time of arrival.
14. Lifting: You are free to ask your referred Cleaner to do whatever you need. However, please note that most Cleaners typically will NOT agree to use tall ladders or move any heavy furniture. These types of activities put the workers in danger of back injury or could even damage something in your home, such as scratches on your wood floors. If you would like the worker to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), we recommend moving it prior to the cleaning visit to allow access to the area.
15. Tipping: Although it’s not necessary to tip your worker, it’s always a great way to say job well done!
16. Pets and Minors: While the Cleaner will do the best they can to be aware of the Customer’s pets/minors, the Customer will be responsible for watching and managing any minors or pets during the cleaning process.
17. Job Quotations: The actual price payable by the Customer is calculated on the total number of rooms in the household. Any price quoted by CleanMan is an estimate only based on CleanMan’s experience, without inspection, and based on information provided by the Customer. If/when your referred Cleaner gets to the job and it is apparent that the actual cost of the Service will exceed the quote provided by CleanMan (i.e. more bedrooms than originally reported, actually a Move In/Move Out job, etc.), your worker will provide the Customer with the option to pay an increased fee to complete the Service or pay the quoted amount without the Service being completed.
18. Payment Terms: The Customer agrees to pay the price quoted by CleanMan and will have an acceptable payment method on file prior to the Service Time unless otherwise agreed in advance with CleanMan. If no payment has been made by the Service Time, CleanMan will use reasonable measures to contact the Customer for updated payment information. In the event that CleanMan cannot contact the Customer or payment information is not secured by the Service Time, the cleaning may be cancelled completely.
19. Termination: This Agreement may be terminated by the Customer by providing at least 24 hours’ notice prior to the Service Time. CleanMan may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement.
20. Customer Representations and Warranties: The Customer represents and warrants that:
- They will provide a safe working environment at the premises for the referred Cleaner to perform the service.
- The referred Cleaner will have unencumbered and unobstructed access to those areas of the premises requiring the service.
- They will provide the referred Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the referred Cleaner to provide the service.
- They are authorised to use the premises and obtain the provision of the service.
- If the Customer requires the referred Cleaner to clean behind or under any heavy items (e.g., a fridge, bookshelf, or other furniture), they will move those items prior to the commencement of the service.
- They will secure or remove any fragile, delicate, breakable, or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the service.
21. Privacy Policy: The Customer acknowledges that any information provided by the Customer may be used by CleanMan for the purpose of providing the service. We hate spam too, so CleanMan agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the service (unless required to do so by law). CleanMan will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorised access or disclosure, alteration, or destruction.